We offer a 30-day return guarantee. If you're not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Returns are free — we send you a prepaid return label, so it costs you nothing to send an item back.
How to return an item
Email info@gogosolar.co.uk or use the chat box on our website with your order number, and we'll email you a free return label to print.
We accept returns for:
- Change of mind — within 30 days, as long as the item is unused and in its original packaging.
- Items lost in transit — we will replace the lost item free of charge.
- Damaged or broken items — if your item arrives damaged or broken, please take clear photos of the product and packaging and email them to info@gogosolar.co.uk. Our team will review the situation and arrange a replacement or refund as quickly as possible.
- Incorrect items (wrong item shipped) — if you receive the wrong item, please contact us at info@gogosolar.co.uk. We'll provide you with a free return label and arrange for the correct item to be sent to you.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
Exempt Goods
All of our products are securely packaged with protective padding to ensure they arrive safely. For this reason, items that are damaged due to misuse, neglect, or improper handling after delivery are not eligible for return or refund.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3–5 working days.
Late or Missing Refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially processed.
- If you have done all of this and you still have not received your refund, please contact us at info@gogosolar.co.uk or use the chat box on our website.
Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.